Shipping policy

Shipping Policy

Shipping rates

• Australia: A$10 flat rate.
• International: A$30 flat rate.

Shipping costs are calculated and shown at checkout before you pay.

Processing time

Orders are processed within 1–3 business days. You will receive a confirmation email when your order is placed, and a dispatch email with a tracking link when it ships.

Delivery times

Delivery times depend on your location and the carrier. Estimated delivery times are indicative and may be longer during peak periods or due to customs clearance.

Customs, duties and taxes

International orders may be subject to import duties and taxes charged by the destination country. These charges, where applicable, are the responsibility of the recipient.

Tracking your order

Use the Track order page or the tracking link in your dispatch email. For any delivery issue, contact us at contact@hooks-eyewear.com.

Wrong address

Please double-check your shipping address at checkout. We are not responsible for orders delivered to an incorrect address provided by the customer.